In keeping with the key principles of The High Companies philosophy, the High Associates residential management group has kept the safety and health of our residents, our communities, and our team members as our priority during the COVID-19 pandemic. High Associates continues to monitor the guidelines from public health officials and organizations and has made operational changes to better serve our customers and our communities.
Several key operational changes have been implemented to further enhance our existing standards and commitment to Health and Safety in response to the COVID-19 pandemic.
Our Initiatives and Commitment to Health and Safety Included but not limited to:
Enhanced cleaning protocols throughout our communities with a focus on high- touch surfaces
Distribution of hand sanitizing stations for high traffic areas and amenity spaces
Temporarily and periodically closing amenity spaces to lessen the spread and reduce the risk of infection, based on local jurisdiction protocols
Choosing email and phone communication when possible
Requiring a scheduled appointment to meet with our team members
Enhanced safety protocols and personal safety equipment requirements for our team members while conducting service requests and routine preventative maintenance
Offering creative, nonsocial community events for our communities and residents
Promoting social distancing and hand washing through visual signs throughout our communities
Personalizing tours to your comfort level with self-guided and virtual options available
Online options available for rent payment, service request submission and communication with team members
Requiring face coverings in all common areas for residents, team members, and vendors
High Associates continues to monitor the pandemic situation and is ready to change operational practices, decisions, and guidelines to better service our residents, our communities, and our team members.